Ownership of Website and Content
Aquaponicals owns the website and, unless otherwise indicated, owns or is licensed to use all content and other material appearing on the website. The material on this website is protected by copyright under the laws of Australia and may not be used without written permission by Aquaponicals. No trade mark (whether registered or not) that is displayed on this website may be used in any way without the prior written permission of Aquaponicals or of the relevant trade mark owner.
Aquaponicals cannot guarantee any data or program available for download on this website (or any linked website) is free of viruses or other spyware, and you agree that you assume the risk of any damage to your computer as a result of using this website.
Third Party Content
This website contains information from or hyperlinks to websites operated by third parties. Aquaponicals provides such information and hyperlinks for your convenience only, but is not responsible for and does not endorse the content of any such information or website.
Aquaponicals provides this website and its contents on an "as is" basis, and makes no representation as to the accuracy, completeness, currency or reliability of the information contained on this website. Aquaponicals will not be liable in contract, tort (including negligence) or otherwise to you for any direct, special, indirect or consequential loss or damage (including loss of profits or loss of data) arising out of or in connection with this website.
Your Privacy is Important
2. Terms of Product Purchase
You must complete the customer application process before placing any orders. You warrant that all information and data provided by you is accurate, complete and up to date. You will promptly notify Aquaponicals if there is any change to this information or data. You must take responsibility for the safekeeping of your username and password, as you are liable if an unauthorised person uses your username and password.
You place an order with Aquaponicals by selecting products and pressing the "purchase now" button on the checkout page. Aquaponicals reserves the right to accept or reject an order for any reason including without limitation, unavailability of product; an error in the price, image or the product description; or error in your order. Orders are deemed received by Aquaponicals at the time of successful transmission of the order, and you will thereafter be unable to cancel the order. Orders are deemed accepted by Aquaponicals upon Aquaponicals acknowledging such order or failing to reject such order within 14 days. We only accept orders from Australia and New Zealand.
Aquaponicals uses its best endeavours to ensure products ordered are available for delivery, and in most cases will notify you where a product is unavailable prior to you completing your order. However you acknowledge that in some cases this is not possible and Aquaponicals may need to reject an order you have placed for a product where Aquaponicals establishes that it is actually unavailable for delivery. In such cases Aquaponicals will refund in full all amounts you paid in respect of such unavailable product. Aquaponicals cannot provide rainchecks for products ordered online, and where permitted by law reserves the right to limit the sale of products to reasonable or normal household quantities.
Variation of Products and Price
Aquaponicals may vary the prices on this website at any time, and prices are subject to change until you have paid for the products in full.
Delivery terms included delivery areas, delivery costs and estimated delivery times are contained in Aquaponicals' Delivery Policy published on this website, and the Delivery Policy is expressly incorporated in these Purchase Terms. Please note that to purchase products, your delivery address must be within a suburb where Aquaponicals provides delivery. Orders will not be processed for delivery to an address in a suburb not in Aquaponicals' delivery area. Risk in the products passes to you upon delivery to your nominated delivery address, and title passes upon payment for the products in full.
Return claims (including for replacement products, refunds or credits) are detailed in Aquaponicals' Returns Policy published on this website, and the Returns Policy is expressly incorporated in these Purchase Terms. Please refer to this policy to determine your entitlement to a return, and the process that you need to follow.
3. Delivery Policy
We will deliver to most addresses within Australia, but do not deliver to international locations. We require a street address for delivery. Some remote locations cannot be serviced, however, Aquaponicals’ carrier may be able to deliver to a local depot where you can collect your products.
The locations we can deliver to may change from time-to-time. Please call us, if you consider it necessary, to find out if we deliver to your location.
How and when we deliver
Deliveries are made typically between 8.30am to 5.00pm Monday to Friday by Aquaponicals’ chosen carrier. For orders placed before 4.00pm on a weekday, please allow from the confirmation of dispatch:
Please note that these delivery times are estimates only, and actual delivery times may vary.
We are not responsible for any late delivery or failure to deliver due to circumstances beyond our reasonable control.
The supplier will deliver the product to your requested location at your address wherever possible. Please ensure that your requested delivery location is free from obstructions and is otherwise in a clean and tidy state to prevent any delivery delays. At the time of delivery, you may be asked to sign a form to acknowledge that the goods were delivered in good and proper condition. Where you have requested that a representative accept delivery of the goods on your behalf, this delivery acknowledgment will be obtained by the supplier from your representative. Please note that the supplier is under strict instructions to only deliver and obtain delivery confirmation from you personally unless you agree to other arrangements with the supplier.
Cost of delivery
Delivery charges are calculated on a per order basis and according to the weight and size of your order, and your delivery address.
You will have the opportunity (based on your entered postcode) to view the finalised delivery charges on your order at the checkout stage before you complete your order and make payment.
Acceptance of delivery
Deliveries must be signed for, and anyone at the delivery address who receives the products shall be presumed by Aquaponicals to be authorised to receive the products.
Unfortunately Aquaponicals and its carriers are unable to provide an estimate of the delivery time. If you are unsure if you will be available at the delivery address during the delivery hours, we recommend nominating a work address or address of a family member who will be present during the delivery hours. In the instance someone is not able to sign for your delivery, our chosen carrier may leave a card. When delivered by Australia Post you will need to collect your delivery from the closest Post Office. Any other carrier you will need to contact them directly to make alternative delivery arrangements, which may include a re-delivery fee charged by Aquaponicals if re-delivery is required.
Please note that risk for loss or damaged product passes to the customer upon delivery of the product(s) by the courier.
If your delivery has not arrived, please contact us. If you wish to return a product delivered damaged or otherwise, please refer to our Returns Policy.
4. Returns Policy
Aquaponicals will accept product returns and provide you with a refund or repair where:
and, where you can present sufficient proof of purchase.
Please note, in the case of electrical components, Aquaponicals may elect to return the product to the manufacturer's repair agent to determine the nature of the problem. If the product is determined to be faulty, not of merchantable quality, not fit for purpose or not matching a description or sample, Aquaponicals will offer a repair, exchange voucher or refund.
If you cannot present sufficient proof of purchase, Aquaponicals reserves the right not to offer a refund or exchange.
Aquaponicals reserves the right to assess the condition and age of any returned goods prior to offering a repair, exchange or refund. This may result in a repair, exchange or refund being refused.
Your privacy is important
Aquaponicals is committed to protecting the privacy of everyone who shops or interacts with us, and this policy sets out our commitment to you on privacy.
We take this responsibility seriously and ensure that we comply with our obligations under the Commonwealth Privacy Act 1988 whenever your personal information is collected, used or shared.
Our commitment to you
The information we may collect
What personal information we collect will depend on the service or interaction, but may include name, address, phone and other contact details, merchandise information, and method of payment.
Why we collect your information
We may collect your information for a number of reasons including to: deliver products or services to you, complete other transactions with you or on your behalf, improve our service, protect against fraud or theft, and provide offers that may be of interest or benefit to you.
How we collect your information
The personal information we collect is in most cases supplied directly by you when you give us your details, place an order for goods or services, seek a refund without a receipt, or provide feedback to us.
How we use your information
Aquaponicals will not sell your information to other parties. However, we often need to share your information with companies who perform parts of our service delivery - this includes other organisations such as delivery companies and third party fulfilment centres.
Where we share your information, Aquaponicals will ensure that these third parties undertake to protect your privacy. Where we store your information, Aquaponicals will take all reasonable steps to store your information securely and to protect against the loss, misuse or alteration of your information.
Access to your information
To access your information please contact us.
If you do not wish to be contacted by Aquaponicals (about special offers, discounts, other promotional events or to participate in any surveys) please contact us.
Cookies and how they work
When you visit Aquaponicals's website, our site maysend you a "cookie". A cookie is a small piece of text sent from a web server to your computer, and is used to identify you only by a random number. This information does not personally identify you, but it does tell us that your computer has visited our site, what areas of the website have been browsed and may allow auto-login when you next visit our site.
Aquaponicals is not responsible for the privacy practices of websites that are linked to Aquaponicals's website. Please take care and check the relevant privacy policies of these external websites before disclosing your information.